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Privacy Policy

At PawOn, we believe in making privacy easy for our customers, website visitors and mobile app users. We collect and use information both on our website and in our app. Below is our full privacy policy, with the key information included by default and links to learn more about specific practices, service providers, or geographic-specific information for visitors from California for both our website and our app.

 

When and how we collect personal information

Web 

  • You visit and interact with our website. You view our newsletters. 
  • You use social media to access our products or services. 
  • You find us through a marketing promotion. 

App  

  • You use our online services on your phone or with the PawOn™ software. 
  • You update our app. 
  • You track the location of your pet.

 

Types of personal information we collect

Web 

  • Website analytics.  From pixel tags and cookies. This collection includes the pages you visit, frequency of visits, the type of browser or computer operating system you use, and referring website information. (See ‘Your Choices’ for more information).

App  

  • Information about your PawOn device. Your device’s serial number, firmware version, log files, settings, durations, error rates, fences you have created and stored, whether your dog is inside or out of the fence, your dog’s location if outside the fence, and other similar usage information. 
  • Information about your personal devices. The type of device you connect to or monitor through the Service, your devices’ unique device ID, the IP address of your devices, your operating systems, the type of internet browsers you use, information about the way you use the Services and activity on your network that the Services monitor. 
  • Location information. We collect precise location information regarding the location of the product. This provides you with the ability to know where your pet is.

 

How we use your personal information 

Privacy law requires that businesses only use personal information for certain reasons. We use the personal information that you give and we collect for the following purposes:   

 

Provide our products and services 

  • Process and track your order, provide the services you request like creating, activating, managing, sharing or downloading fences, and tracking your pet.  
  • PawOn uses Shopify for payment processing which means that PawOn doesn’t save or have access to your credit card information. Review Shopify's privacy policy for details on how Shopify handles your payment information. 

 Customer support 

  •  Provide confirmation emails to verify your username and password, contact you regarding the status of an order, or troubleshoot app or device-specific uses and pet tracking requests. 

 Improve PawOn 

  • Improve our products and services to address any issues you may encounter and resolve any problems you might face while using our products or services.

Marketing 

  •  Sending you email updates about new features, products, and services.   
  •  You can unsubscribe from marketing emails

 

How we share your personal information 

 We may share data with vendors or third parties who:  

  •  Facilitate product purchases and promotions. 
  •  Host our website and perform website/app analytics. 
  •  Help us communicate with you.  
  •  Manage our advertising & marketing.  

 

 In addition, we may share information:  

  •  To government or law enforcement officials in response to a lawful request by a public authority or in order to comply with a legal obligation, including to meet national security or law enforcement requirements.  
  •  In order to apply or enforce our terms of use, or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity (including for the purposes of fraud protection and credit risk reduction). 
  •  As part of a business transition. In the event that OPS is sold or transferred, or in the event that substantially all of our assets are sold or transferred to a third party, the Service and any personal information collected by us, will be among the transferred assets.  

 

including those using cookies

Shopify:  Shopping cart and payment processing.  Shopify Privacy Policy

Paypal : Payment processing. Paypal Privacy Policy  

Google Analytics: Website performance. Google Analytics’ Privacy Policy 

VerifyPass: Verify active military, veteran, first responder or government employee status. VerifyPass’ privacy policy 

Shareasale: Affiliate marketing.  Shareasale’s privacy policy 

Impact Tech: Affiliate marketing.  Impact’s privacy policy 

 

Aftership: Processing returns.  Aftership's privacy policy

 

Advertising Services Using Cookies and Related Technologies

Criteo: Online advertising.  Criteo privacy policy 

Google Ads: Online advertising.  Google Ads privacy policy 

Facebook/Instagram: Social media advertising. Facebook privacy policy 

Microsoft Ads. Online advertising. Microsoft Ads’ privacy policy

 

Exercise your choices with the personal information we maintain about you  

  • Access the personal information we maintain about you.  
  • Delete the personal information we  maintain about you, unless such information is necessary for compliance with our legal or regulatory obligations.  
  • Opt-Out of certain uses of your personal information. You can opt out of: 
    • Email marketing - unsubscribe to our email list [here]. 
    • Tailored advertising using third party cookies - refer to our list of advertising services above for company-specific choices, or visit http://optout.aboutads.info to exercise an industry-wide opt-out. In addition, you may reject or delete cookies through your browser settings.  

 

 You can exercise these rights by contacting PawOn at [email protected] 

 

Security 

 We have implemented reasonable security measures designed to protect your personal information from unauthorized access and disclosure. It is important that you understand, however, that no website, Internet-connected device or online platform is completely secure. We cannot anticipate all potential misuse of your information, and as a result, cannot guarantee the security of any information you transmit to us.   

 

Children 

We do not intentionally collect any personal information from children under the age of 13. If you are under the age of 13, please ask a parent or guardian for help using our website or purchasing any products. If you believe we have obtained personal information associated with children under the age of 13, please contact us at [email protected] and we will delete it.   

 

Links on our website 

 This website may contain links to other websites or services. We do not control what  information you provide, or is collected by these third party websites. We encourage you to read the privacy policies or statements of the other websites you visit. 

 

Contact us 

If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can contact PawOn by mail, telephone, or e-mail:  https://pawonfence.com 

 

Changes to this policy

We may revise this policy from time to time. Review it occasionally so that you keep up-to-date on our most current practices. We will put the effective date of the latest version at the top of each policy.